How do I log a problem with my handpoint software?
In the first instance send an e-mail to support@handpoint.com giving as much detail about the problem as possible – Include information relating to the type of handpoint application, the version of retail 5 if known and include details of the device type, processor, Operating System, RAM and display resolution if display related – Also indicate if the problem is affecting one or more devices.
When do transactions get settled?
Transactions are settled by the Acquirer once the settlement (clearing) file is submitted from the Bureau – This occurs once per day approximately 01:00 GMT depending upon the Acquirer.
Can I take debit cards by using handpoint payments?
Yes – Debit cards branded or co-branded by Visa or Mastercard can be taken – Local debit cards which are not co-branded with Visa or Mastercard will require a Bureau integration to the card Acquiring service.
What is PCI-DSS compliance and how does it affect my business?
Payment Card Industry- Data Security Standard. PCI-DSS was created in the repsonse to the need for an environment in which consumers can engage in secure eCommerce.
How long time does it take to connect to the handpoint systems Bureau?
The minimum time is 24 hours, but this can extend up to a few days, depending on the complexity of the customer integration.
What kind of transaction type does handpoint process?
MOTO, eCommerce, sale, void, refund, auth only, reccurent,additional functions Detail Data, unattended pay terminal, voice referrals.
What are handpoint's main products ?
As well as mobile payments applications, handpoint supplies Point of Sale software for :- a) integration on customer side to other systems like webpages, salesystems etc. : Webservice or Tpos Client (Windows based or Java based) and b) A full feature PC software to install on customer side ready to use.
What Credit Cards can I accept by using handpoint payments?
Visa, Mastercard, Diners,Discover, JCB, Maestro, Electron, Swift, Solo,Landsbank Card.
What currencies do handpoint process ?
We process a wide spectrum of currencies, USD, EUR, GBP, NKR, IKR, CAD to mention the most common, but most currencies are catered for.
