What mobile devices does handpoint Stock Manager run on?
handpoint Stock Manager will run on most mobile devices running Windows CE 5.0 or later or Windows Mobile 6.1 or later if no scanning or WiFi is required. However, if a scanning or WiFi capability is required then an integration to the device specific peripherals is necessary – The following is a list of devices which have undergone this integration :- Motorola/Symbol MC55, MC3000 & MC9000 ranges – Motorola/Symbol devices with native Scanwedge support.
What mobile devices does handpoint mPOS run on?
handpoint mPOS supports the following devices:- Apple iPhone (iOS 4.0 or later) / Google Android (v2.2 or later) / Fujitsu BPAD 5 & 6 / ITWell XPDA-S and XPDA-V / Motorola MC75-DCR2x00.
What mobile devices will handpoint payments run on?
handpoint payments supports the following devices:- Apple iPhone (iOS 4.0 or later) / Google Android (v2.2 or later) / Fujitsu BPAD 5 & 6 / ITWell XPDA-S and XPDA-V / Motorola MC75-DCR2x00.
Which Acquirers does handpoint payments connect currently?
Barclacard, RBS, Natwest, Borgun, Valitor, Amex Live.
Why do I get several demo license expiry warnings?
handpoint solutions can be made up of a number of individual handpoint applications – mPOS and Stock Manager are controlled by the handpoint ‘Device License’ element – headstart is controlled by the hHAL license element – payments is controlled by the handpoint payments license element – The evaluation license period for each of these elements varies and will show an error message at a different time.
How do I install handpoint mobile software?
handpoint solutions are commonly made up of a number of individual applications – 1. The mobile application is usually installed using a CAB file install procedure – The CAB file is copied to the device and run. This installs all the necessary files and registry settings. The individual payment configuration files are copied to the device after installation is complete. The specific process however, varies from device to device due to the secure nature of some of these devices. – 2. Desktop Server is installed using an install .exe file and is configured using the GUI from the shortcut provided – 3. The Interlink server is installed using an install .exe file and then individually configured via a number of text files.
What is Interlink?
handpoint Interlink is a PC / Server based application which is used to interface handpoint’s mobile applications with Back Office systems. It performs data manipulation either on a ‘batch’ or ‘real time’ basis depending upon the necessary task and can be utilised for complex basket handling or file format transformation for example.
What are handpoint payments?
handpoint payments consists of three principle elements – 1. An interface between a custom application (mobile POS for example) – This interface is called handpoint hEFT – 2. An EFT Client which performs the EFT transaction processing and encryption before sending onward – 3. A payment Bureau which receives the encrypted EFT transaction, decrypts it and processes it to the Acquirer.
What is headstart?
handpoint headstart is an application which, once installed on a device enables a custom 3rd party application to be able to control the device’s peripherals (scanner, WiFi, Bluetooth, etc) and take EFT payments by providing an easy to access API for handpoint payments (see ‘what is handpoint payments’).
Why does my demo keep asking for a passphrase?
handpoint applications are commonly licensed using a passphrase – When entered, this passphrase is checked ‘online’ against handpoint’s licensing server and details of the specific device are recorded – it is possible to license a handpoint application ‘offline’ and for this please contact support@handpoint.com.
What is handpoint Designer?
handpoint Designer is an application created to enable 3rd party developers to create their own Stock Management mobile applications – It requires specialist training however and you should contact your Account Manager for further details.
What is handpoint Desktop Server?
handpoint Desktop Server is used by a handpoint mobile application when performing a synchronisation routine and contains routing paths for sending and receiving files.
What do I need to get started with mobile payments?
The principle elements necessary to be able to take mobile payments are :- . The mobile application you want to run . handpoint headstart . handpoint payments . A merchant account with an Acquiring bank – This will generate a Merchant ID (MID) . An accreditation with the Acquiring bank – This may not be necessary is you use a handpoint ‘Type’ approved device . Terminal ID (TID)’s allocating within the handpoint Bureau.
Will mobile POS work for us?
mobile POS is an effective addition to a company’s sales channel once an understanding of both the benefits and limitations are thoroughly understood. Handpoint has 2 decades of experience in bringing mobile solutions to market and the answer to this question is beyond the scope of this FAQ – So come talk to us and we’ll help you answer the question yourself.
What do we need to get handpoint mobile POS to talk to our back Office System?
handpoint provides a powerful PC / Server based interface application called interlink which can be used to manipulate and process data coming from a handpoint mobile application and present it to any Back office system.
What back Office systems has handpoint been integrated with?
handpoint currently provides a standard mobile application interface to Microsoft Navision for both Stock Management and Hospitality POS solutions as well as a Microsoft Excel interface – In addition, bespoke interfaces have been created for SAP and SAGE and other bespoke interfaces can be created in conjunction with business partners and integrators.
How fast is a mobile credit card transaction?
Unlike a fixed till or Payment Entry device (PED) installation there are a lot of factors outside the control of a mobile solutions provider which directly affect the speed of processing an EFT transaction – The following can all be factors in a mobile EFT transaction – GPRS Sim card type – Weather – Mobile Data service provider infrastructure – WiFi – Internet infrastructure latency.
Why do some credit cards get declined?
There are a lot of factors that govern how an EFT transaction gets processed – There are limits set within the payment solution to allow for transactions to be authorised ‘offline’ under certain conditions – Individual card type’s can be set to always go ‘online’ for authorisation whic would cause a transaction to decline if the device is ‘offline’ at the time – A floor limit can be set, above which a transaction ‘must’ go ‘online’ for authorisation – A individual card type stand-in limit can be set, above which a transaction which although below the global floor limit is above the particular card type stand-in limit and would force the transaction to attempt to go ‘online’ for authorisation – If the card is an EMV card (Chip and Pin type of card) then certain parameters are stored within the particular chip which change with every transaction and can force the card to attempt to go ‘online’ at certain times for authorisations – Risk and fraud perameters set within the card issuer’s system can cause a transaction to be declined ‘online’.
How do I license my handpoint mobile application?
handpoint applications are licensed using a passphrase – Ensure the device can access the interenet, either via GPRS/WiFi or through the device cradle and via a PC/Server. Run the ActivateDevice.exe application within the handpoint folder on the device and enter the passphrase in the field provided – This can be obtained by contacting support@handpoint.com. The display will indicate if when the licensing is complete. The Customer ID and Device Serial fields will be filled out once the device has succesfully activated.
How do I log a problem with my handpoint software?
In the first instance send an e-mail to support@handpoint.com giving as much detail about the problem as possible – Include information relating to the type of handpoint application, the version of Retail 5 if known and include details of the device type, processor, Operating System, RAM and display resolution if display related – Also indicate if the problem is affecting one or more devices.
How do I support my handpoint applications when they’re deployed in the field?
handpoint don’t provide a device management application as there are numerous suppliers of software that perform this function and handpoint suggest contacting one to seek advice on how best to support your particular devices within your specific environment.
Can I get a demo of handpoint mobile software?
Yes – handpoint provide a demo of their mPOS and Stock Management applications and these can be provided by contacting sales@handpoint.com.
Can I take debit cards by using handpoint payments?
Yes – Debit cards branded or co-branded by Visa or Mastercard can be taken – Local debit cards which are not co-branded with Visa or Mastercard will require a Bureau integration to the card Acquiring service.
Does handpoint supply mobile devices?
No – handpoint is a software solutions provider and have always endevoured to be hardware agnostic and whilst we work closley with most of the major device manufacturers we do not supply the actual hardware.
Do I have to use the handpoint mobile POS (mPOS) application if I’m using handpoint payments?
No – handpoint payments and handpoint mPOS are separate applications – handpoint payments can be integrated with any third party application allowing for a quick and easy way to add EFT payments.
How long time does it take to connect to the handpoint systems Bureau?
The minimum time is 24 hours, but this can extend up to a few days, depending on the complexity of the customer integration.
What kind of transaction type does handpoint process?
MOTO, eCommerce, sale, void, refund, auth only, reccurent,additional functions Detail Data, unattended pay terminal, voice referrals.
What are handpoint’s main products?
As well as mobile payments applications, handpoint supplies Point of Sale software for :- a) integration on customer side to other systems like webpages, salesystems etc. : Webservice or Tpos Client (Windows based or Java based) and b) A full feature PC software to install on customer side ready to use.
What Credit Cards can I accept by using handpoint payments?
Visa, Mastercard, Diners,Discover, JCB, Maestro, Electron, Swift, Solo,Landsbank Card.
What currencies do handpoint process ?
We process a wide spectrum of currencies, USD, EUR, GBP, NKR, IKR, CAD to mention the most common, but most currencies are catered for.
